Shipping & Refund Policies

Order Processing

  • Order processing times are currently 3 to 5 business days

Shipping

DECALS & STICKERS

To keep shipping rates affordable for our lovely customers, decals & stickers are shipped via Lettermail. These do NOT come with a tracking number.

How Long Do Orders Take To Arrive Once Shipped?

Canada - 1 to 10 business days
USA - 6 to 15 business days
International - 8 to 15 business days

What if my order hasn't arrived and it's past the estimated arrival window?

I'm so sorry your order hasn't arrived yet! If your order has passed the estimated arrival window, please contact us here with your order number.

If the customer provides an incorrect shipping address and the order has already shipped, Hive & Home is not liable to replace the item. It is the customer’s responsibility to provide a correct shipping and billing address.

Refunds, Cancellations & Changes

No refunds or cancellations will be granted after 24 hours of your order.

If requested after the specified time period we cannot cancel, change, or offer a refund.  

Exchanges and refunds will not be granted unless the product received is faulty.

By placing an order you agree to these terms in full.

IMPORTANT NOTE FOR VINYL DECALS

Please note that if a customer applies a vinyl decal to a surface that is NOT recommended (see below), Hive & Home is NOT responsible for refunding or replacing this item.

Our vinyl decals can be applied to any hard, smooth surface (car windows, laptops, metal or plastic water bottles, etc.). The surface should be cleaned prior to ensure it is not dirty, dusty or oily, which will prevent the decal from adhering properly.

These vinyl decals will NOT stick to surfaces that are highly textured, porous, or rubberized. This implies it will not stick to things like fabric, stone or brick, or rubber mats as it has not been designed to adhere to these surfaces.